Refund policy

At The Chandelier, we strive to ensure that you are completely satisfied with your purchase. However, due to the nature of our products, we are unable to accept returns on opened items.

If you encounter an issue with your product, we’re here to make it right! Refund requests are handled on a case-by-case basis.

To request a refund, please contact us at sue@thechandelier.co with the following details:

• Your order number
• A brief description of the issue
• Photos, if applicable

Our team will review your request and get back to you promptly.

Thank you for supporting The Chandelier and for understanding our policy.